Saturday, December 22, 2007

Effective Communication SHOR paradigm

SHOR PARADIGM

Effective Communication

By

VIKRAM KARVE




Imagine that a husband and wife are driving one evening for a party, their car crawling at snail’s pace in the heavy traffic on the busy crowded roads of a city with terrible traffic like Pune. The car is waiting at a red traffic signal.

Suddenly the traffic signal turns green and the wife says to her husband, “The signal has become green!”

Now, in his mind’s eye, the husband can interpret this simple communication from his wife in a number of ways depending on his mental filters and reply to his wife accordingly.

One husband may think his wife means to say, “Can’t you see? The traffic light has turned green!” and he may retort angrily, “Of course I can see! I’m not blind!”

Another may think his wife is hurrying him up, “Come on, you slow-poke, hurry up; we are already late,” to which he may snap, “Don’t unnecessarily hustle me, let me drive properly.”

Or a “hen-pecked” husband may assume that his wife has started off her nagging again and say irritably, “Stop your nagging and backseat driving – why don’t you drive yourself instead of passing comments?”

Now, in each of these cases, on hearing her husband’s remarks, the wife may either choose to remain silent or she may “appropriately” respond to the husband’s comments and give him a “fitting” reply, and the conversation will go on and on till more “heat” and less “light” is generated.

What if a husband just ignores the wife’s remarks, remains silent, says nothing? Well, the wife may interpret his silence in a number of ways depending on her mental filters, and accordingly say something to her husband again and the “communication” cycle will continue.

Interpretation of communication, drawing inferences – it all depends on your mental filters, doesn’t it?

So, Dear Reader, whenever you converse and communicate, please avoid the usual “Stimulus-Response” (SR) paradigm, and instead try the Stimulus-Hypothesis-Options-Response (SHOR) paradigm.

Think about it, and do let us know your views.




VIKRAM KARVE

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Tuesday, December 11, 2007

An Enjoyable Story of a Dog

BOOK REVIEW


MARLEY & ME
Life and Love with the World’s Worst Dog

By

John Grogan

[Hodder & Stoughton, London, 2006]
ISBN 0 340 92209 5


[Reviewed by Vikram Karve]


The essence of this book is encapsulated in the ruminations of the author after he buried his beloved dog Marley: “Was it possible for a dog – any dog, but especially a nutty, wildly uncontrollable one like ours – to point humans to the things that really mattered in life? I believed it was. Loyalty. Courage. Devotion. Simplicity. Joy. And the things that did not matter, too. A dog has no use for fancy cars or big homes or designer clothes. Status symbols mean nothing to him…A dog judges others not by their color or creed or class but by who they are inside. A dog doesn’t care if you are rich or poor, educated or illiterate, clever or dull. Give him your heart and he will give you his. It was really quite simple, and yet we humans, so much wiser and more sophisticated, have always had trouble figuring out what really counts and what does not.”


We have a dog – a Doberman called Sherry. We have given her our hearts and she has given us her unconditional loyalty, devotion and love. She never demands much. A walk in the morning, a walk in the evening, a bit of playing, a meal, a bit of baby talk and cuddly love, and she fills our moments with her natural spontaneous exuberant devotion, warm affection, zeal and joy. It’s true – in order to understand the art of living completely one must keep a dog at least once in one’s lifetime.


In this wonderful book the author describes his thirteen-year “love affair” with his Labrador retriever Marley, who enlivened the life of a young married couple, shared their moments of happiness and grief, and ensured there was never a dull moment in their family life. Marley certainly wasn’t the “perfect adorable model dog” – in fact, the author calls Marley the “world’s worst dog” who won their hearts with his faithful devotion and wholehearted love.


The first person narrative lends an air of authenticity and intimacy to the story. The friendly, simple writing style makes this book an easy read foe all ages. In the preface, he describes his delightful childhood days with his dog Shaun who was his faithful companion from when the author was ten years old for fourteen years till the author completed his college education and moved on to work. Shaun was a perfect dog who set the standard by which the author would judge all other dogs to come. Having set such a high benchmark, it’s no wonder the author calls Marley the “world’s worst dog”!


I will not delve on Marley’s story. You and deprive you of the pleasure of discovering it yourself. If you are a dog lover and have been a dog owner you will chuckle in your mind’s eye as you read about the naughty antics of Marley and recall similar frolics by your very own dog. If you have never kept a dog and are thinking of doing so then you’ll get an idea of what to expect! Marley’s life story makes one thing evident – once a dog comes into your home, he will soon win the hearts of your entire family and friends and change the way you look at life forever.


Narrating the trials and tribulations owing to Marley’s sometimes exasperating behavior, interspersed with the story of his own family life including the spats with his wife due to Marley, the moments of happiness and pain the shared with Marley, and the hilarious episodes like the one when Marley was kicked out of the dog-training obedience classes, John Morgan writes in racy style which will keep you engrossed – once you start reading you will laugh, you will cry, at times a flood of emotion will engulf you; but you will remain captivated – the book is “unputdownable”.


Just like it happened to the author, the pressures of work may separate my darling dog Sherry and me for the first time since she came into our lives one and a half years ago. She has become such an inseparable part of my life. I dread to think of what is going to happen. Can I live without Sherry? Where will Sherry live? I wonder if there are any boarding kennels or dog-sitters here in India, especially at Pune. How will my dear Sherry cope without me? And what will I do without her? Sherry and me, we both will be heart-broken. I pray to God that something will work out for the better and Sherry and I will always be together. Dear Friends, do pray for us.


I loved reading “Marley and Me” and commend this superb book. If you are a dog lover you will enjoy every moment of this enthralling tale. Even if you are not a dog lover you will love this mirthful, moving story of Marley and his family. At times, tears may well up in your eyes. This delightful memoir reminds us that like Marley, we must all live our life to its fullest and, most importantly, we must learn to love people unconditionally, like dogs do. Read this heartwarming book, give it to your children and you’ll be surprised how much a dog can change your life for the better and how much we humans can learn from dogs.



Reviewed by Vikram Waman Karve
Pune
India


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Implementation

IMPLEMENTATION MANAGEMENT

By

VIKRAM WAMAN KARVE



Implementation is the phase between a decision and its realization. Implementation may be placed in a continuum in which interaction takes place between those who seek objective and those on whom action depends. The importance of implementation is undeniable because it is a struggle over the realization of ideas. Effective implementation overcomes the gaps between intention and promise, aspirations, achievement and performance, and prescription and reality. Implementation comprises the ability to achieve specified ends by chosen means.

The time factor is critical in the implementation phase of a project. Contingencies characterize implementation in several ways hence interactive and dynamic elements are vital to implementation management in order to forge links in the causal chain connecting actions to objectives with a view to minimizing the discrepancy between what actually occurs and what was envisaged.

Implementation is not self-executing. It is not a process that follows automatically once a program has been formulated. Implementation requires the presence of an action-forcing mechanism. Implementation is a control task; it needs to be dynamic, flexible and adaptable to changing situations.

Breakdowns of implementation represent fundamental failures to translate meaningful ideas into effective action. Despite taking initiatives and using rational methods, on many occasions implementation is swamped by constant pressures of unpredictable problems and crises.

It is important to distinguish between non-implementation and unsuccessful implementation. In the case of non-implementation, the program is not put into effect as intended. Unsuccessful implementation, on the other hand, occurs when a program is carried out, but fails to produce the desired results.

Implementation seems vulnerable to the domino effect in that when the initial phase is troubled the implementation failure tends to transmit itself to later phases. Once implementation dynamics are set in motion, they become vulnerable to adverse or diversionary forces which pull them away from their original design. Hence, a cogent implementation schedule and specific techniques are necessary to move from the realm of intention to the ambit of reality.

Force Field Analysis, a technique developed by Lewin, is useful in designing and executing the implementation process. Force Field Analysis is a technique for systematically reviewing the elements working for and against a proposed course of action. It assumes that in any situation there are both driving forces and restraining forces that influence implementation. Driving Forces are those forces that facilitate implementation. Restraining Forces impede the implementation process – they tend to restrain, dissipate, decrease or negate the Driving Forces. For successful implementation it is essential to push on and overpower or immobilize the restraining forces, or try to transform the restraining forces into driving forces.

From the Human Resource (HR) perspective the Driving Forces include Participants [people who recognize their responsibility in the success of implementation], Movers [people who remove obstacles to implementation when they encounter them] and Shakers [people who recognize an opportunity and will make implementation happen] and the Restraining Forces may comprise Spectators [people not interested in implementation], Protectors [of Status Quo], Doubters [of the way the implementation is being done], Worriers [who are afraid of failure] and Switchers [people who abdicate and “delegate” their implementation responsibility].

Before embarking on implementation you must determine the driving forces and restraining forces and formulate a strategy to tackle them; if you rush into implementation without proper analysis, you may get frustrated and not know why.



VIKRAM WAMAN KARVE


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Sunday, December 02, 2007

BARAMATI

BARAMATI

By

VIKRAM WAMAN KARVE





Baramati. My birthplace. Baramati – half a decade ago, the then dusty mofussil town in the back of beyond, where I was born on the 12th of September in 1956, which has now metamorphosed into a vibrant oasis of agriculture, education and industry.


We visited Baramati on Saturday, the 1st of December 2007 – a visit so memorable, so delightful, so enlightening, and so nostalgic that I must tell you about it.


It all started on the spur of the moment, when my 75-year-old mother, who is suffering from an advanced stage of Age Related Macular Degeneration [ARMD] of both her retinas and is fast losing what little remains of her eyesight, suggested we visit Baramati, so that we could see the memories of her childhood. I too was keen to see my birthplace, where I was born and spent some of my earlier holidays, evoking in me nostalgic memories of the fun and frolic, the hurda parties at my grandfather’s farm, and was especially keen to see the much-praised state-of-the-art campus of Vidya Pratishthan and its modern College of Engineering at Vidyanagari about which I had heard so much.


We started off from Pune in the morning at eight thirty in our dependable Santro, picking up an ex-Baramatikar Bipin Pole, who had so readily agreed to accompany and guide us along, hit Shankershet road, crossed Hadapsar, and turned right and sped towards Baramati via the Saswad, Jejuri, Morgaon route. It’s a smooth drive, and soon we were negotiating our way up the Dive Ghat, glancing at the once brimming with water, now dry, Mastani Lake or Talav, down below to our left, crossed Saswad [where we would stop on our way back to meet my uncle], and soon could see the majestic Jejuri Temple atop the peak straight ahead. Crossing Jejuri, a pleasant drive, and soon we saw the famous Ashtavinayak Morgaon Ganesh Temple [where we would all pray and pay our obeisance].


At Morgaon we turned left on our final leg towards Baramati, leaving the Indian Seamless Metal Tubes factory to our right and as we crossed Medad Fort to our left we started to get a feel of the transformation seeing the excellent quality broad roads. As we approached the town I experienced a sense of déjà vu [I was visiting Baramati for the first time since the early nineteen sixties – after almost forty five years] as we approached Dr. Atul Pole’s dispensary opposite the then Shyam Talkies [now replaced by the modern and elegant Vidya Pratishtan Office Complex but the road is still known as Cinema Road]. It was almost noon; we’d covered the little over 100 kilometers distance in three hours.


Dr. Atul Pole [son of the illustrious “Pole Doctor”] and his charming wife were waiting for us with delicious upma and refreshing piping hot tea, and after refreshing ourselves we were off towards Vidyanagari, the campus of Vidya Pratishthan. Turning right on Bhigwan Road, past the canal, and the once narrow gauge [I remember traveling by the Daund – Baramati Toy Train] railway station adorned with its commemorative little steam engine as a remembrance of its heritage, we drove smoothly on the broad top quality road past the elegant court building and swanky well laid out colonies and soon reached Vidyanagari. It’s a pleasure to drive on the smooth spacious traffic-free roads – the roads here are certainly better that the roads in Pune.


The moment you reach Vidyanagari you feel as if you have entered another world. Vidyanagari’s truly impressive pristine, lush green, verdant campus, echoing with elevating silence, engenders within you that unique sense of tranquility and academic ambiance which is a sine qua non of a genuine learning environment. The museum is truly inspiring and exquisite – you’ve got to see it to visualize how dazzling and awe-inspiring it is. I was overwhelmed with a wonderful feeling as we strolled leisurely through the scenic soothing green campus.


Outside it had the old-world charm of the beautiful serene university milieu of yesteryear; inside the facilities and infrastructure were most modernistic high-tech state-of-the-art. A lovely symbiosis of nature and technology indeed!


In the good old days premier residential engineering colleges like Roorkee, BENCO and even the earlier IITs were located in self-contained campuses far away from the hustle-bustle and distractions of city life in order to facilitate holistic learning – the Vidya Pratishthan’s College of Engineering at Vidyanagari has similar favorable environs and academic atmosphere conducive to peaceful undisturbed learning and all round development.


We walk past students in their smart college T-shirts, admiring the rambling playgrounds, the superb well-stocked library, the neat hostels and faculty quarters and the impressive VIIT building and reach the magnificent College of Engineering building where we enjoy a fruitful interaction with a most pleasant, knowledgeable and enthusiastic senior faculty member Prakash Gogte who tells us all about his premier institution. As we leave, I wonder whether someday I’ll be back in Baramati to be a part of this wonderful institution.


We now drive around the new parts of Baramati and arrive at the Maalya Varchi Devi temple and offer prayers. Then we drive back into the old part of Baramati, past the erstwhile Siddhaye hospital where I was born, down Station Road to my grandfather’s ancient majestic house which still stands strong. [My grandfather came to Baramati in the early 1920’s and his address was simple – KN Gokhale, BA. LL.B., Pleader, Station Road, Baramati].


Tears of nostalgia well up in my mother’s eyes as she goes around the ancient house – her childhood home. A school classmate and some acquaintances come to meet her and they are all so happy reminiscing and exchanging notes about their friends and families. Seeing the joy on my mother’s face I am glad we came to Baramati.


We see the important places nearby –the Siddheshwar temple, Bhuikot Fort [the earlier location of the court where my grandfather worked] and drive on the banks of the Karha river. It’s late afternoon now, and my mother has to be back home before dark owing to her vision deterioration, so we head back for Pune.


I’m glad we visited Baramati. Truly admirable breathtaking development and a marvelous transformation from the fleeting memories of the once dusty little mofussil town I had in my mind. I’m going to visit Baramati and rediscover more of my roots again and again – maybe next time by train via Daund. I hope they start convenient fast trains from Pune so that Baramati is as easily accessible by rail as it is by road.




VIKRAM KARVE


Copyright © Vikram Karve 2007

Vikram Karve has asserted his right under the Copyright, Designs and Patents Act 1988 to be identified as the author of this work.


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