Showing posts with label computer. Show all posts
Showing posts with label computer. Show all posts

Tuesday, April 01, 2008

Managerial Ethics

ETHICS

By

VIKRAM KARVE



[An article on Ethics in Business based on an insightful model to look at various stages of moral development, ethical fitness for job roles and ethical issues faced in work situations]


When recruiting new people, or promoting/appointing persons to senior / sensitive positions, a number of attributes ( Hard Skills and Soft Skills) like Professional Competence, Managerial Proficiency, Domain-specific or Technical skills, and pertinent soft skills comprising leadership, communication, behavioural and emotional aspects, and even physical and medical fitness are assessed, evaluated and given due consideration.

But does anyone evaluate a candidate’s Ethical Fitness before recruitment or appointment?

No, I am not talking about the routine verification of antecedents or background integrity checks. I am talking of assessing Ethical Fitness.

Ethical fitness refers to ensuring that people are in proper moral shape to recognize and address ethical dilemmas. Ensuring Ethical fitness in a proactive manner will result in preventive, rather than corrective, Ethical Management.

Before launching any inquiry pertaining to the concept of Ethical Fitness, it is necessary to explore the moral dimension. Moral development is a prerequisite to ethical behaviour; in fact, a sine qua non for ethical fitness. Kohlberg offers a handy framework for delineating the stage each of us has reached with respect to personal moral development.

Stage 1. Physical consequences determine moral behaviour.

At this stage of personal moral development, the individual’s ethical behaviour is driven by the decision to avoid punishment or by deference to power. Punishment is an automatic response of physical retaliation. The immediate physical consequences of an action determine its goodness or badness. Such moral behaviour is seen in boarding schools, military training academies etc. where physical punishment techniques are prevalent with a view to inculcate the attributes of obedience and deference to power. The individual behaves in a manner akin to the Pavlovian dog.

Stage 2. Individual needs dictate moral behaviour.

At this stage, a person’s needs are the person’s primary ethical concern. The right action consists of what instrumentally satisfies your own needs. People are valued in terms of their utility. Example: “I will help him because he may help me in return – you scratch my back, I will scratch yours.”

Stage 3. Approval of others determines moral behaviour.

This stage is characterized by decision where the approval of others determines the person’s behaviour. Good behaviour is that which pleases or helps others within the group. The good person satisfies family, friends and associates. “Everybody is doing it, so it must be okay.” One earns approval by being conventionally “respectable” and “nice.” Sin is a breach of the expectations of the social order – “log kya kahenge?” is the leitmotif, and conformance with prevailing ‘stereotypes’ the order of the day.

Stage 4. Compliance with authority and upholding social order are a person’s primary ethical concerns.

“Doing one’s duty” is the primary ethical concern. Consistency and precedence must be maintained. Example: “I comply with my superior’s instructions because it is wrong to disobey my senior”. Authority is seldom questioned. “Even if I feel that something may be unethical, I will unquestioningly obey all orders and comply with everything my boss says because I believe that the boss is always right.”

Stage 5. Tolerance for rational dissent and acceptance of rule by the majority becomes the primary ethical concern.

Example: “ Although I disagree with her views. I will uphold her right to have them.” The right action tends to be defined in terms of general individual rights, and in terms of standards that have been critically examined and agreed upon by the whole society. (eg) The Constitution. The freedom of the individual should be limited by society only when it infringes upon someone else’s freedom.

Stage 6. What is right is viewed as a matter of individual conscience, free choice and personal responsibility for the consequences.

Example: “There is no external threat that can force me to make a decision that I consider morally wrong.” An individual who reaches this stage acts out of universal ethical principles.

Moral development is in no way correlated with intellectual development or your position in the hierarchy or factors like rank/seniority/status/success. In the words of Alexander Orlov, an ex-KGB Chief, “Honesty and Loyalty may be often more deeply ingrained in the make-up of simple and humble people than in men of high position. A man who was taking bribes when he was a constable does not turn honest when he becomes the Chief of Police. The only thing that changes in the size of the bribe. Weakness of character and inability to withstand temptation remains with the man no matter how high he climbs.” Ethical traits accompany a man to the highest rungs of his career.

In a nutshell the governing factors pertaining to six stages of moral development which determine Ethical fitness may be summarized as:

FEAR – Stage 1
NEEDS – Stage 2
CONFORMANCE – Stage 3
COMPLIANCE – Stage4
CONSENSUS – Stage 5
CONSCIENCE & FREE WILL – Stage6

Before we try to delve into exploring how to evaluate Ethical Fitness, let us briefly ponder on the concepts of Ethical Susceptibility and Ethical Vulnerability.

Ethical Susceptibility is your inability to avoid ethical dilemmas. Ethical Susceptibility is environment dependent (on external factors) like, for example, your job, your boss, colleagues and subordinates, or the persons around you, or even the ‘prevalent organizational culture’.

Ethical Vulnerability is your inability to withstand succumbing in the given ethical dilemmas /situations. It is dependent on your internal stage of moral development in the given ethical situation.

Whereas being in an ethical dilemma is not in your control, to act in an ethical manner in the prevailing situation is certainly in your control.

Ethical vulnerability is a measure of the ease with which a man be ethically compromised, especially in an ethically poor climate. In situations where the ethical susceptibility is high, morally strong people (ethically non-vulnerable) should be appointed and conversely, only in jobs/situations where ethical susceptibility is low should ethically vulnerable persons be permitted.

If the environment is not conducive, a person can intellectually reach stage 6 but deliberately remain morally at stage 4 as he may find that he has to sacrifice too much to reach stage 6. This can be particularly seen in most hierarchical organizations where most smart employees make an outward preference of being at stage 3 or 4 (Conformance and Compliance) in order to avoid jeopardizing their careers, even if internally they have achieved higher ethical states. This Dr. Jekyll and Mr. Hyde schizophrenic moral approach is at the heart of many ethical dilemmas people encounter in their professional lives and may result in internal stress due to ethical confusion.

Whenever two individuals at different stages of moral development interact with each other, both of them try to force or maneuver the other into their own appreciation of the ethical situation, thus leading to conflict. In a formal hierarchical setup, the players in the chain may not be at similar stages of moral development thereby leading to dissonance in the system. Where the ethical susceptibility is high, morally strong people (less vulnerable) should be appointed and conversely, in only such jobs where ethical susceptibility is low should ethically weak persons be permitted.

What is your stage of personal moral development? Be honest with yourself and recall the decisions you made in recent ethical situations. The six stages are valuable landmarks as they tell you approximately where you are and what changes you will have to make in yourself to move to a higher level of moral development. The ultimate goal is to engage in ethical decision making at stage 6. However, the level that you do reach will depend on your ethical commitment, your ethical consciousness and your ethical competence.

Food for Thought

What do you do if your boss is at a lower stage of moral development than you? Do you masquerade and make a pretence of being at the “appropriate” stage of what moral development and practice situational ethics to reap maximum benefits. This Dr Jekyll and Mr. Hyde schizophrenic ‘situational ethics’ approach may cause your outer masquerade to turn into inner reality. Do you want that to happen? Think about it!


Is there such a thing as Ethical Fitness? Or is "Ethical Fitness" an oxymoron, not relevant in today's work environment?

Dear Reader, what do you think? Please do let us know your comments.


VIKRAM KARVE

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Monday, March 17, 2008

Baramati - A Memorable Visit

BARAMATI - A Memorable Visit

By

VIKRAM WAMAN KARVE


[I wrote this travelogue soon after we visited Baramati in December 2007. I am reposting this travelogue as desired by Bipin Pole, one of our co-travellers on this memorable trip.]


Baramati. My birthplace. Baramati – half a decade ago, the then dusty mofussil town in the back of beyond, where I was born on the 12th of September in 1956, which has now metamorphosed into a vibrant oasis of agriculture, education and industry.


We visited Baramati on Saturday, the 1st of December 2007 – a visit so memorable, so delightful, so enlightening, and so nostalgic that I must tell you about it.


It all started on the spur of the moment, when my 75-year-old mother, who is suffering from an advanced stage of Age Related Macular Degeneration [ARMD] of both her retinas and is fast losing what little remains of her eyesight, suggested we visit Baramati, so that we could see the memories of her childhood. I too was keen to see my birthplace, where I was born and spent some of my earlier holidays, evoking in me nostalgic memories of the fun and frolic, the hurda parties at my grandfather’s farm, and was especially keen to see the much-praised state-of-the-art campus of Vidya Pratishthan and its modern College of Engineering at Vidyanagari about which I had heard so much.


We started off from Pune in the morning at eight thirty in our dependable Santro, picking up an ex-Baramatikar Bipin Pole, who had so readily agreed to accompany and guide us along, hit Shankershet road, crossed Hadapsar, and turned right and sped towards Baramati via the Saswad, Jejuri, Morgaon route. It’s a smooth drive, and soon we were negotiating our way up the Dive Ghat, glancing at the once brimming with water, now dry, Mastani Lake or Talav, down below to our left, crossed Saswad [where we would stop on our way back to meet my uncle], and soon could see the majestic Jejuri Temple atop the peak straight ahead. Crossing Jejuri, a pleasant drive, and soon we saw the famous Ashtavinayak Morgaon Ganesh Temple [where we would all pray and pay our obeisance].


At Morgaon we turned left on our final leg towards Baramati, leaving the Indian Seamless Metal Tubes factory to our right and as we crossed Medad Fort to our left we started to get a feel of the transformation seeing the excellent quality broad roads. As we approached the town I experienced a sense of déjà vu [I was visiting Baramati for the first time since the early nineteen sixties – after almost forty five years] as we approached Dr. Atul Pole’s dispensary opposite the then Shyam Talkies [now replaced by the modern and elegant Vidya Pratishtan Office Complex but the road is still known as Cinema Road]. It was almost noon; we’d covered the little over 100 kilometers distance in three hours.


Dr. Atul Pole [son of the illustrious “Pole Doctor”] and his charming wife were waiting for us with delicious upma and refreshing piping hot tea, and after refreshing ourselves we were off towards Vidyanagari, the campus of Vidya Pratishthan. Turning right on Bhigwan Road, past the canal, and the once narrow gauge [I remember traveling by the Daund – Baramati Toy Train] railway station adorned with its commemorative little steam engine as a remembrance of its heritage, we drove smoothly on the broad top quality road past the elegant court building and swanky well laid out colonies and soon reached Vidyanagari. It’s a pleasure to drive on the smooth spacious traffic-free roads – the roads here are certainly better that the roads in Pune.


The moment you reach Vidyanagari you feel as if you have entered another world. Vidyanagari’s truly impressive pristine, lush green, verdant campus, echoing with elevating silence, engenders within you that unique sense of tranquility and academic ambiance which is a sine qua non of a genuine learning environment. The museum is truly inspiring and exquisite – you’ve got to see it to visualize how dazzling and awe-inspiring it is. I was overwhelmed with a wonderful feeling as we strolled leisurely through the scenic soothing green campus.


Outside it had the old-world charm of the beautiful serene university milieu of yesteryear; inside the facilities and infrastructure were most modernistic high-tech state-of-the-art. A lovely symbiosis of nature and technology indeed!


In the good old days premier residential engineering colleges like Roorkee, BENCO and even the earlier IITs were located in self-contained campuses far away from the hustle-bustle and distractions of city life in order to facilitate holistic learning – the Vidya Pratishthan’s College of Engineering at Vidyanagari has similar favorable environs and academic atmosphere conducive to peaceful undisturbed learning and all round development.


We walk past students in their smart college T-shirts, admiring the rambling playgrounds, the superb well-stocked library, the neat hostels and faculty quarters and the impressive VIIT building and reach the magnificent College of Engineering building where we enjoy a fruitful interaction with a most pleasant, knowledgeable and enthusiastic senior faculty member Prakash Gogte who tells us all about his premier institution. As we leave, I wonder whether someday I’ll be back in Baramati to be a part of this wonderful institution.


We now drive around the new parts of Baramati and arrive at the Maalya Varchi Devi temple and offer prayers. Then we drive back into the old part of Baramati, past the erstwhile Siddhaye hospital where I was born, down Station Road to my grandfather’s ancient majestic house which still stands strong. [My grandfather came to Baramati in the early 1920’s and his address was simple – KN Gokhale, BA. LL.B., Pleader, Station Road, Baramati].


Tears of nostalgia well up in my mother’s eyes as she goes around the ancient house – her childhood home. A school classmate and some acquaintances come to meet her and they are all so happy reminiscing and exchanging notes about their friends and families. Seeing the joy on my mother’s face I am glad we came to Baramati.


We see the important places nearby –the Siddheshwar temple, Bhuikot Fort [the earlier location of the court where my grandfather worked] and drive on the banks of the Karha river. It’s late afternoon now, and my mother has to be back home before dark owing to her vision deterioration, so we head back for Pune.


I’m glad we visited Baramati. Truly admirable breathtaking development and a marvelous transformation from the fleeting memories of the once dusty little mofussil town I had in my mind. I’m going to visit Baramati and rediscover more of my roots again and again – maybe next time by train via Daund. I hope they start convenient fast trains from Pune, Mumbai, Delhi, Bangalore, Hyderabad and Chennai so that Baramati is as easily accessible by rail as it is by road.




VIKRAM WAMAN KARVE


Copyright © Vikram Karve 2007

Vikram Karve has asserted his right under the Copyright, Designs and Patents Act 1988 to be identified as the author of this work.


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Monday, February 18, 2008

Tech Terms for Telecom Professionals

Book Review by Vikram Waman Karve

TECH TERMS – What every Telecommunications and Digital Media Professional Should Know


Tell me, what is a zombie? No, no! It’s not the witchcraft zombie I’m talking about, nor am I referring to those automaton nerds, lost cases, you see around you. Okay, I’ll give you a hint – this zombie has got something to do with IT. Still clueless?

Did you know that Zombie refers to hackers’ use of other people’s personal computers to either conceal their online activities or to launch attacks on other computers? Once a computer has been turned into a “zombie” it can be used as a repository for illegal software, become a clandestine meeting place for hackers to conduct secret meetings, be used to send pornographic or other undesirable e-mail or spam, serve as the launching point for a denial of service attack, and so on – all without the knowledge of the zombie computer’s owner. So don’t let your PC become a zombie.

Did you know all this? Well, I didn’t – till I read a marvellous book, a splendid Technical Thesaurus, called TECH TERMS. This book is packed with a wealth of knowledge comprising must-know terms and concepts for every Telecom and IT professionals worth her salt. This book encapsulates an essential list of Internet, IT, Telecom, Digital, Broadcasting, and Computing terms one needs to master to remain current through thorough understanding of state-of-the-art technology and concepts – a sine qua non for survival and success in the rapidly advancing world of Telecommunications and Information Technology.

Title: TECH TERMS – What every Telecommunications and Digital Media Professional Should Know

Author: Jeff Rutenbeck

Elsevier (2006) 280 pp

ISBN 13: 978-0-240-80757-7

The “tech terms” are arranged alphabetically and each term is assigned a “level” of 1, 2, or 3 indicating the degree to which a term or concept can be considered fundamental or foundational to a particular technological domain [level 1], those which require some understanding [level 2], and highly specialized or complicated concepts [level 3].

Cyberspace, Blog, Hacker, Byte, Broadband, iPod, Database are level 1 terms; Technobabble, TCP/IP, GPS, GSM, ADSL, ISDN, Cybersquatting, Wiki, Bluetooth, Blu-Ray, Ethernet, URL, Router, Zombie, Honeypot, WYSIWYG, Nanotechnology are level 2 terms, and terms and concepts like CDMA, NICAM, CPDP, XSS, DLL, ColdFusion are level 3 terms.

Hey, do you know the full form of URL? Or USB? Or FIFO? Or ISDN?

Why don’t you just go down to your nearest bookstore or library and get a copy of this book? TECH TERMS is an excellent reference book, a must-have for all IT Pros in today’s techno-centric world.


[Reviewed by VIKRAM WAMAN KARVE]


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